- You haven’t received the license file, it should come in a separate email.
our server can be offline for some reasons, so if it takes time, please wait a few hours (we might be in a separate time zone).
- You have received the license file, but it is not placed in 3dsmax/scripts folder (not in any other subfolder in the scripts folder).
- You ordered with the wrong MAC address, please use the tool provided on each tool page to get it properly.
- 3dsmax can’t access your MAC address for some reasons (check your network card settings).