Why do I have a message saying License not valid ?

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  • You haven’t received the license file, it should come in a separate email.

our server can be offline for some reasons, so if it takes time, please wait a few hours (we might be in a separate time zone).

  • You have received the license file, but it is not placed in 3dsmax/scripts root folder (not in any other subfolder, it has to be in the scripts folder).
  • You ordered with the wrong MAC address, please use this tool to get it properly : DOWNLOAD.
  • 3dsmax can’t access your MAC address for some reasons (check your network card settings).